SENDING AND RESENDING


Sending

The exchange voucher of the stays, the excursions or the workshops is send by mail under 2 days, without shipping costs !
The customer can opt for a sending with a present enveloppe or a gift box that includes the exchange voucher and other documents printed envelope. This option is to be selected in the basket during the finalization of the command.
The SARL THF informs her customers that the enveloppe present or the gift box is sent by tracking system enabling you to track your shipments on the web site of the post office.

The cancellation period


In application of Article L.121-20 of the consumer code the consumer french has a period of 7 days from the receipt of the acceptance of the service offering to exercise his right of withdrawal. If this right of withdrawal is exercised Cognac Tasting Tour agrees to reimburse the consumer the total amount paid in the best delay and at the latest within 30 days following the date on which this right is exercised.

Cognac Tasting Tour wishes to inform its customers of a precise point :

In application of Article L.121-20-4 of the Consumer Code there is no period of retraction possible if the booking of stay or activity concern a precise time.

Resending

In case of non-conforming delivery on request or delivery of a defective gift wrap or gift box Cognac Tasting Tour agrees to resume the article send. So, the Client will have to ship the item in its original packaging stating the reason for refusal on the delivery note or invoice.

The cost of return will be in charge of Cognac Tasting Tour and the customer will be able to require either :

- A new delivery respecting the order.
- The repair of the damaged product.
- The exchange the product with an other.
- The cancellation of the orders resulting repayment of all sums paid.